Internet Installation and Computer Help Services

Katanning Web Services offers inexpensive, yet reliable internet connection services and computer help to small businesses and individuals in and around Katanning.

INTERNET INSTALLATION - dialup and broadband installation is available for Telstra Bigpond, Westnet and Optus services plus any other ISP that supplies an installation kit.

Before calling be sure you have spoken with your preferred ISP (internet service provider - see below). They will advise you whether you can get dialup or broadband plus organise an installation kit to be sent to you. IMPORTANT: Your ISP will supply you with a username and password (or get you to choose one). Be sure to keep a copy of these because without them you/I will not be able to install your internet.

For further information or to arrange installation contact Scotty via the Contact Form.

 

 

COMPUTER HELP SERVICES - hardware components installation/re-installation (monitors, printers, scanners, modems etc.), software and operating system installation, spyware/adware & virus prevention and removal, complete system cleanups (for slow computers), plus other computer services as required. I also conduct training courses in a variety of fields.

Please contact Scotty Tidey via the contact form to discuss your problems or requirements.

Please note: Non-profit organisations are eligible for special discounts.

 

   

The top three Internet Service Providers in and around Katanning:
Disclaimer: These are MY OPINIONS ONLY based on personal and client experiences in and around Katanning. If you are from one of the listed ISPs and don't like my comments then do something about it!!! We live and work in regional Western Australia not Outer Siberia - Fix the shit and I will not shit on you!!!

1. TELSTRA BIGPOND (4 out of 5) - Their share prices might be poor but their internet services are very good. They have very reliable and fast internet infrastructure in the Katanning area. Their installation kits are very good quality with a good modems and easy installation guides. The Bigpond online help services are quite good except sometimes you end up with too much information to sort through. The main downside to Bigpond, and Telstra in general, is that most telephone support and marketing services are done from India with operators who have limited English.

2. WESTNET (3 out of 5) - Their internet services division is growing rapidly especially as their prices are very competitive. This is in stark contrast to their domain name and web hosting services that are a complete rip off - 2 to 3 times higher priced than similar services available elsewhere (blatent self promotion here:) like at RedCarDomains.com (LOL) - not that I care, I've gained at least 20 ex-Westnet Hosting customers in the past two years! Anyway, they seem to have a reliable internet service in Katanning itself but out of town it is not so flash. If you only want (or can only get) dialup internet then they are well worth looking at for good connectivity and cheap prices. Their installation kits are fairly good but I tend to do the setups manually because the installation CD wants you to sign up again! Westnet's help services are quite good but the online help does fail to provide simple answers at times. If you already own a modem you can pick up a Westnet installation CD from the Katanning Regional Telecentre in the Central Arcade, Clive Street.

3. OPTUS (1.5 out of 5) - You want confusion, you got it. I have had a constant stream of clients asking for help with setting up Optus Broadband on older computers. Unless you have a Pentium 4 computer running an updated version of Windows XP or Vista you will have to manually load configuration files - don't even bother with Optus if you have a Pentium 3 running Windows 98!!!. Now, I'm computer literate but this is a confusing (and stupid) thing for ANYONE to have to do let alone someone going online for the first time. The installation CD and the online help are no help and their telephone service, like Telstra, is manned by people with poor English. The difference - Optus' operators have poor English AND no technical expertise. Anyway, I gave Optus an extra half a mark because on a new PC their internet connections are quite fast and overall their prices are competitive.